Established in 1994, Anand Rathi is one of the leading financial services companies in India. They used UserExperior for their DWM app to figure out friction points of their users and solve for them. They saw a 2x faster SLA.Read More
The Scandid team used the session replay tool to drill down into the recordings of both single-user as well as aggregate users to understand the usability and design issues of the app. The design and product team were able to improve the UI and flow of onboarding based on the time spent on screens.
Lenskart was heavily dependent on user studies for any form of customer feedback which resulted in the data being mere numbers without any concrete answer to why the users behaved in a particular way. They had no way to ‘see’ how users were using their app
The ICICI Prudential Life Insurance team has a set of sales representatives that need to manage customer relations, upsell to existing ones and could be working in desk or field. They have been provided with a lead management system form the product and technology team.
Activ Health technology team leveraged UserExperior to mitigate these challenges. UserExperior was able to resolve all the development and UX related issues and brought forth desirable changes in the following ways
An NBFC - Investment and Credit Company (NBFC-ICC) serving millions of Indians since 2007 is expanding operations pan India. It invests in financial institutions in emerging markets with its prime focus on business and consumer banking.
Kissht is a financial technology platform that enables instant, seamless credit for consumers to make purchases at digital points of sale ( online and offline ). Kissht saw a 90% reduction in ticket resolution Turn Around Time.
Built for product, design and engineering teams to answer the why of user experience
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