Updated on 22nd May 2019
1. Your Consent
2. Which information we may collect on our Users?
3. How Do We Collect Information on Our Subscribers?
There are two main methods we use to collect information: a. We collect Non-personal Information through your use of the Site and/or Service. In other words, when you are using the Site and/or Service we are aware of it and may gather, collect and record certain information relating to such usage. b. We collect Personal Information which you provide us voluntarily when you register to our Site and open an Account by completing the registration form. We store the Personal Information either independently or through the help of our authorized third-party service providers as detailed below.
4. What are the Purposes of the Collection of Information?
We collect Non-personal and Personal Information in order to provide, operate and improve the Site and Services, including for statistical and research purposes; to enable us to further develop, customize and improve the Site and/or Service based on Subscribers' common preferences, uses, attributes and anonymized data; to create and provide our research and business partners and affiliates with anonymized data and other aggregated, statistical and/or inferred Non-personal Information; to enable us to provide our Subscribers with a better user experience, with more relevant and accurate information, services, features and functionalities, and with technical assistance and support; and in order to abide by any applicable law.
5. Sharing Information with Third Parties
6. Privacy of End-User Data
As part of the operation of our Service you may provide us with data about your End-User's use of your mobile application (the "End-User Data"), such as: (a) Non-personal Information regarding the End-Users: which consists of technical information and aggregated usage information, and may contain, among other things: (i) the End- User's type and version of operation system; (ii) the End User's usage length; (iii) the End-User's phone model; (iv) the End-User's country; (v) screens the End-User visited in the your mobile application; (vi) the End-Users touch gestures performed in your mobile application; (vii) the End-User's scrolling activity; (viii) the End-User's test; and (viv) any other actions the End-User performed during his/her use of your mobile application. (b) Personal Information regarding the End-User: as detailed in our Terms, you can choose not to provide us any Personal Information with respect to Your End-Users (please refer to the Terms). If you choose to provide us with such Personal Information, you must receive the End-User's explicit consent for such use. Personal Information regarding the End Users may contain among other things the End-User's name, gender, address, photos and other Personal Information displayed by the End-User on your mobile application.
Our Services and the USEREXPERIOR SDK will not collect the End-User's IP address, nor any information about other programs that the End-Users are running on their mobile phone/computer. The USEREXPERIOR SDK does not track the End-User's activity across applications that do not use the Services, and will not collect any passwords entered into the End-User's mobile phone/computer. We will use the End-User Data only for the following purposes: (1) to store and process End-User Data for the preparation and delivery of our Services, including compiled analytics Reports; (2) for use on an anonymous basis, in the aggregate, to perform "application uses" analysis and statistical reports, inter alia, to operate and improve our Services; and (3) for the purposes which are specified in Section 4. We reserve the right to retain the End-User Data we process on your behalf for as long as we are providing you with the Services and for a reasonable time thereafter, according to the data retention plan that the User has purchased or a longer period as legally required. As further detailed herein and in the Terms, we have no direct relationship with the individual End-Users. Therefore, an End-User who seeks to correct, amend, delete inaccurate End-User Data or withdraw consent for further use of its End-User Data should direct its query to the applicable Subscriber he/she deals with directly. If the Subscriber requests us to remove such data we will do that, per section 7 below.
7. Modification or Deletion of Personal Information
If for any reason you wish to modify your Personal Information you can do so yourself on the Site or send us an email to: email@example.com. If for any reason you wish to delete your or any End-User's Personal Information you can send us an email to firstname.lastname@example.org. We will make reasonable efforts to modify or delete any such Personal Information pursuant to any applicable privacy laws. Note that unless you instruct us otherwise we may retain your Personal Information for a period of 12 months or a longer period as reasonably needed to provide you with the Service and/or as legally required.
We take a great care in implementing and maintaining the security of the Site, the Service and the Subscriber's Personal Information. The Personal Information is hosted on Amazon Web Services, which provides advanced security features. UserExperior employs industry standard procedures to ensure the safety of its Subscribers' Personal Information, and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur.
9. Third Party Software/Service
10. Direct Marketing
You hereby agree that UserExperior and its authorized re-sellers may use your contact details for the purpose of informing you of products and services offered by us and to send you newsletters. You may withdraw your consent via sending a written notice to UserExperior by email to the following address: contact@UserExperior.com.
By contacting us, you represent that you are free to do so and that you will not knowingly provide the Company with information that infringes upon third parties' rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any and all rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and we may use or refrain from using any such information at our sole discretion.